A river crest stands against a lower-level wall overnight
What homeowners notice
After a night of high water on the White River, the lowest room of a house has standing water across the slab and a dark line on the lower part of the walls. The homeowner sees the level has not gone down since morning and cannot tell whether it is still rising from the ground.
What we do
The technician checks power to the room, sets a submersible pump at the lowest corner and runs it at a paced rate while watching the water line against the outside grade. Once the bulk is gone, silt is scraped from the floor and the base of the walls is read with a moisture meter before any drying equipment is placed.
What to expect
The room is dried over several checks until the readings hold at dry levels. The homeowner keeps the photographs, the depth readings and the list of materials removed, for the insurer and for the contractor who repairs the wall.
A washer hose splits and the water runs under the cabinets
What homeowners notice
A homeowner in Pendleton finds a damp patch at the front of the laundry room and a swollen kick plate under the cabinet beside the washer. The hose has split behind the machine, and the water has spread under the floor covering.
What we do
The supply valve is closed first, then the washer is pulled from its space so the floor and the wall behind it can be read. The kick plate and the lower panel of the cabinet are removed so the base can be dried from underneath, and the flooring is opened where the readings are highest.
What to expect
The subfloor under the washer dries to readings and the cabinet base is kept. The vinyl that had lifted at one seam is replaced by the flooring contractor, and the technician's record of the readings goes with the file.
A floor drain backs up in a basement while the washer runs
What homeowners notice
A homeowner in Muncie sees grey water rise through the floor drain of a finished basement while the washing machine drains. The water reaches the carpet at the edge of the room and leaves a film on the floor.
What we do
The homeowner is asked to stop using water in the house. The crew treats the water as contamination, removes the carpet and pad that it reached, and cleans and disinfects the hard surfaces from the drain outward. A plumber is recommended to check the line before the room is closed.
What to expect
The room is dried to readings and closed up after the readings hold. The plumber's report and the cleanup record are kept together for the insurer and the homeowner.
A ceiling stains after a storm and the attic is wet above it
What homeowners notice
After heavy storm rain, a homeowner in Frankton sees a brown stain spreading across an upstairs ceiling. The ceiling board is soft in one area, and there is a musty smell in the room below.
What we do
The crew checks the attic first, then removes the insulation that has taken on water and traces the wet decking back toward the roof edge. The ceiling is opened where the readings are high, the cavity is dried and the entry point is recorded so a roofer can find it.
What to expect
The roofer repairs the entry, and the ceiling is closed only after the readings in the cavity hold. The homeowner receives the path of the water with the photographs and readings.
A window well fills in a storm and water reaches the basement floor
What homeowners notice
A window well on the low side of a Yorktown house fills during a short heavy rain. Water comes through the window seal and runs across the basement floor toward the sump, which is struggling with the load.
What we do
The technician traces the water back to the window seal and the well's drain, then checks the sump, its float and its discharge line. Standing water is removed from the floor and the wall base under the window is read and dried.
What to expect
The entry is recorded, with photographs of the well and the seal. The homeowner is given the record to show a contractor who can clear the drain and reseal the window.
A pipe fault spreads water across a shop floor with stock on the lower shelves
What homeowners notice
A small retail premises in Anderson finds water across its back room after a supply fitting fails. Stock on the lower shelves is wet, and the owner needs the front of the shop to stay open for customers.
What we do
The technician asks the owner what is in each room and moves the stock out of the water path where it can be reached. The back room is set off as a work zone, the water is extracted from the low point outward and the owner is shown which rooms can stay in use.
What to expect
The rooms are reopened in order as their readings reach dry levels. The owner receives a list of the goods kept and discarded, with photographs, and the record for the insurer.
several days, in stages typical visit
Have the same problem?
Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.
