What does a northern Madison County call look like?
A call from Frankton is answered on the same 24/7 line as the city, and the crew is sent from whichever team is free and nearest. Because Orestes and Elwood are close by, the nearest free team may be working in one of those towns, and the caller is told when a crew has been dispatched rather than given a time.
The northern towns of the set are close together on the map, so a crew can move between them without a long trip if the roads allow it. The roads still decide the time, and the distance is a factor in dispatch rather than a promise of arrival.
How does a crawl space in Frankton get water?
Crawl spaces take water from the ground beneath them, from a leak in a supply line or from a drain that runs under the house. A crawl space on a lot that slopes toward the house can also take runoff through its vents. The technician checks each route and records the one that the readings point to.
The space is read from the joists up. Standing water is removed first, and wet insulation is taken out so it stops holding moisture against the wood. The floor above is not closed back in until the readings show that the joists and the subfloor are dry.
What does a roof leak look like in a Frankton attic?
Water that gets under a roof edge in Frankton can travel along the decking and a rafter before it reaches the ceiling below. The crew checks the attic first, because that is where the water is wettest and the path is clearest. Wet insulation is removed and the decking is dried with air moved across it.
The ceiling below is opened where the readings are high, and the cavity is checked for moisture before it is closed. The entry point is recorded so the roofer can find it, and the cleanup record notes the route the water took across the attic.
What should a Frankton homeowner keep after a storm?
Photographs of the water line, the wet materials, the attic and the crawl space should be kept with the times they were taken. The cleanup crew's readings, its list of removed materials and the invoices form the file the homeowner needs for an insurer.
The policy and the insurer decide what is covered. The homeowner should ask in writing what the insurer needs before repairs begin, and should keep copies of everything. Any permit for a repair is a question for the office that covers the address, and it should be asked before the work starts.
